Barrier-free travelling
Our aim is to break down barriers and offer mobility for everyone.
Because barrier-free access benefits not only people with disabilities, but everyone.
Further information on barier-free travelling at CVAG
Accessibility at CVAG
Barrier-free stops
- Dynamic passenger information including buttons for acoustic announcements
- Tactile guidance elements
- Kerb height for boarding and alighting from our vehicles at ground level
Vehicles
- Use of low-floor vehicles for boarding and alighting at ground level
- Acoustic announcements in the vehicles
- Contrasting elements in the vehicles
- Tactile differences on handrails for better orientation in the vehicle
- High contrast on infotainment screens
Who has priority?
If there are several people with mobility aids (e.g. wheelchairs or walkers) or other vehicles (e.g. baby carriages, bicycles) at a stop, the waiting passengers must determine their own order. The following applies:
- Persons with reduced mobility and passengers with children in baby carriages have priority over recreational equipment (e.g. bicycles).
- The transportation of persons takes precedence over the transportation of objects.
- Severely disabled passengers should be given priority.
When boarding the vehicle, a passenger who is already in the vehicle has entered into a contract of carriage and has paid for it. He cannot be obliged to leave the vehicle in favor of a passenger who is disadvantaged in any way.
- If, for example, a passenger with a baby carriage or bicycle is already in the vehicle, they cannot be asked to leave the vehicle in favor of a passenger with mobility assistance due to a lack of legal basis. However, they can be asked to do so.
Free transport
Severely disabled persons are transported free of charge in accordance with § 228 ff. of SGB IX. To prove eligibility, the valid severely disabled person's ID card and the supplementary sheet with a valid token attached or integrated must be presented.
The following characteristics entered in the severely disabled person's pass entitle the holder to free transportation:
- “B” - for taking along an accompanying person and/or a dog
- “Bl” - for taking along a guide dog for the blind as well as an accompanying person
You can obtain the necessary documents from your local pension office in the city (Schwerbehinderung | Stadt Chemnitz) or your district.